FAQ - Care & Shipping

Common Questions about ZHE JIN Silk

1. What is "Brushed Silk"?

Brushed silk is a specialized artisanal process where the surface of the silk is gently raised to create a plush, velvety texture. This adds the warmth of cashmere while retaining the natural luster and hypoallergenic benefits of 100% Mulberry silk.

2. How do I clean and care for my ZHE JIN scarf?

Silk is a delicate natural fiber. To maintain its beauty:

• Dry Clean: We highly recommend professional dry cleaning.
• Hand Wash: If necessary, hand wash gently in cold water with a dedicated silk detergent. Do not soak.
• Drying: Lay flat on a clean towel in the shade. Never wring or tumble dry.
• Ironing: Use the lowest "silk" setting and iron on the reverse side while slightly damp.

3. How long does shipping take?

We process orders within 1-2 business days. Standard international shipping typically takes 7-12 business days depending on your location.

4. Do you offer returns?

Yes, we offer a 30-day return policy for unused products in their original packaging. Please contact our support team to initiate a return.