Refund policy

General Return Policy

  1. You must submit all return requests within 7 days of receiving the item.

  2. The following items cannot be returned, refunded, or exchanged: ① Items on clearance, ②Silk underwear, ③Customized items, and ④Monogrammed items.

  3. Returned items must be unworn, unwashed, and undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered. Once the non-returnable tag is removed, we cannot guarantee that your item(s) can be returned or exchanged normally.

  4. If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please contact us. We will cover your shipping fees for qualified returns or exchanges once confirmed.

  5. Returns with unpaid postage or freight collect will not be accepted.

 

Note:

  • We advise you to write your order information (order number and email address), reasons for returning or exchanging, plus any other comments on a piece of paper. Please enclose this in your returns package.

  • Returned merchandise must go through the return process first before being accepted.